Support

The limited warranty on all NEW Esoteric products sold in the North American Market can be increased to 5-years parts and labor for your new Esoteric products – Upon Registration. Please complete the registration process at https://www.esoteric.jp/en/support/northamerica/registration so there is a record of your information in our system. Warranty coverage for non-registered units is otherwise considered as 3-years parts and labor. The warranty is non-transferrable.

Esoteric provides a warranty only on products imported by Playback Distribution LLC. and sold only by our authorized dealers as new equipment.

Esoteric in the USA and Canada will not service product under warranty that has been opened by end-users, modified, or altered. In the unlikely event that warranty service is needed, the consumer must provide a copy of their original bill of sale, and, if so applied for and received, the extended warranty certificate (if applicable), to the independent ESOTERIC Service Center noted below.

IMPORTANT INFORMATION ON MODIFIED PRODUCTS!

Products modified (or “Modded”) by third party companies render ESOTERIC products unserviceable by us.

Modifying products immediately voids all warranties from ESOTERIC. More importantly, since we do not know what these “mods” are, how they affect other circuits within the ESOTERIC product and most importantly, affect the timing and control functions within the product, we are not able, at any cost, to repair a modified ESOTERIC product.

Modified products should be returned to the modifier for service.

For more information on factory service and service return please see the next section of this document
Customer Service
For questions regarding product features, specifications, “hook-up” and operation, please call your retail dealer.

Your dealer is the one most likely to be able to help you on an expedited basis.

If your dealer is unavailable or unable to help then please email your question to eso-tecsupport@playbackdistribution.com

For some operational questions, it may be necessary to refer to your owner’s manual. Please have it handy when you call.

The E-mail address for service: eso-tecsupport@playbackdistribution.com

If you would like to return your product to us for service please use the guidelines below. No RA number is needed.

NORTH AMERICA

The shipping and mailing address is:

USA

Tap Electronics Company
6920 Hermosa Circle
Buena Park, CA 90620
Tel: (714) 562-7400
Fax: (714) 562-7405
Hours:
Monday – Friday
8:30AM-5:00PM, PST
Saturdays by appointment only

CANADA

Microland Technical Services, Inc.
170 Alden Road, Unit 2
Markham, ON L3R 4C1
Tel: (905) 940-1982
Fax: (905) 940-1423
Email: info@microland.ca
https://www.microland.ca/

In your shipment please include:

  1. A complete description of the problem
  2. If there are any particular pieces of media that are more symptomatic than others, please include them. We will return the media with the repaired unit.
  3. A copy of your proof of purchase to validate the warranty (if any).
  4. Your name, address and phone number(s)
  5. Any specific return shipping instructions
  6. Your e-mail address
  7. A FAX number if available
  8. Do not include remote controls, accessories, power cords or manuals Our technicians have those items at each test station.
PARTS:

Please contact our ESOTERIC authorized service center, TAP Electronics to purchase any parts or accessories.