Esoteric in the USA will not service product under warranty that has been opened by end-users, modified or altered. In the unlikely event that warranty service is needed, the consumer must provide a copy of their original bill of sale, and, if so applied for and received, the extended warranty certificate (if applicable), to the independent ESOTERIC Service Center noted below.
Products modified (or “Modded”) by third party companies render ESOTERIC products unserviceable by us.
Modifying products immediately voids all warranties from ESOTERIC. More importantly, since we do not know what these “mods” are, how they affect other circuits within the ESOTERIC product and most importantly, affect the timing and control functions within the product, we are not able, at any cost, to repair a modified ESOTERIC product.
Modified products should be returned to the modifier for service.
Your dealer is the one most likely to be able to help you on an expedited basis.
If your dealer is unavailable or unable to help then please call Esoteric directly at : 1-844-515-2065. You may also email your question to Esoteric-Service@us.onkyo.com
The E-mail address for service: Esoteric-Service@us.onkyo.com
The shipping and mailing address is:
In your shipment please include:
Please contact our ESOTERIC authorized service center, TAP Electronics to purchase any parts or accessories.